What do I do if my payment fails? | TUI fly
Cookies preferences

Your decision – your user experience at www.tuifly.be

We use cookies and other technologies that are necessary to provide functionality on our websites. In addition if you select "Agree" you consent to our third-party partners setting cookies on your device and using other technologies to collect personal data (e.g. IP address) from you. This enables us to suggest personalized content to you and to carry out website measurements and analytics.

You can find more information under "Settings" and decide which categories of cookies you want to decline or accept. You can also change your decision at any time by clicking on ‘Settings’.  If you select "Decline" and refuse your consent, you will not get personalized content or offers and only necessary cookies will be active.

For more information, please see our Cookie Notice and/or Privacy Policy.

 

Privacy notice Cookie notice
  1. FAQ
  2. Booking and Payment
  3. Payment and refund information
  4. What do I do if my payment fails?

What do I do if my payment fails?

We are sorry your payment has been unsuccessful for your booking. If your online payment hasn't worked, firstly check that no money has been taken from your account.  If no money has been taken, we recommend you trying again with the same or a different card. If the issue persists, please contact your bank. 


If money has been taken from your account, please do not try the payment again. You may receive payment confirmation from us within 24hrs - it may be worth checking your junk folder. If you have not received payment confirmation, please contact us via 'Service & Contact'  for assistance and we will be happy to help.

Tip: Check that your daily limit or card limit is high enough. Otherwise, you will have to pay in segments within the limit.

Please note: Payments by phone for any new booking is not possible.


For Moroccan destinations click here.
Exception for destinations Agadir and Marrakech from/to Brussels and destination Casablanca from/to Brussels, go to 'Service & Contact'

Go back to the FAQ home
Just a moment while we perform our search...